Privacy Policy
Last Updated: January 15, 2025
Introduction
This privacy policy explains how Reliable AC Service Ltd. (“we,” “us,” or “our”) handles your personal data when you visit our website at acservice.bd, call our phone number, message us on WhatsApp or social media, or book any of our home appliance repair services across Dhaka city.
We take your privacy seriously. This document lays out exactly what data we gather, why we need it, who gets to see it, and what control you have over it. Reading this page takes a few minutes, but it gives you a clear picture of how your information stays protected when you deal with us.
If anything here feels unclear, you can always reach out to our team directly — we are happy to walk you through it over the phone.
Who We Are
Reliable AC Service Ltd. has been providing AC repair, cleaning, gas refill, installation, and other appliance repair services in Dhaka since 2018. We operate seven days a week, from 8 AM to midnight, covering areas like Mohammadpur, Dhanmondi, Gulshan, Uttara, Mirpur, and more. You can learn more about our company on the about page.
For data protection inquiries, this page covers everything related to how we manage personal information. For service-specific questions, our service pages have detailed breakdowns of what each repair or maintenance job involves.
Information We Collect
The type of data we handle depends on how you interact with us. Here is a straightforward breakdown:
Personal Identification Information
- Full name — so our technicians know who they are visiting and how to address you
- Phone number — the primary way we confirm bookings, send updates, and handle follow-ups
- Email address — used for invoice copies, service reports, and promotional offers (only with your consent)
- Home or office address — required for every AC repair in Dhaka or appliance service visit so our team reaches the right location
Service-Related Information
- AC brand, model, and type (split, cassette, window, etc.) — helps us prepare the right tools and parts before arriving
- Problem description — the issue you report through our form, phone call, or WhatsApp message
- Before-and-after photos — our technicians sometimes take photos of your AC unit, refrigerator, or washing machine to document the condition before and after servicing
- Service history — records of past repair or maintenance work we have done at your property
Payment Information
We accept cash, bKash, Nagad, and bank transfers. We do not collect or store your credit or debit card details on our website. When you pay through bKash or Nagad, the transaction happens on their platform — we only receive a payment confirmation, not your account credentials.
Technical & Device Information
- IP address and approximate location (city level)
- Browser type and version
- Operating system (Android, iOS, Windows, etc.)
- Device type (mobile, tablet, desktop)
- Pages visited, time spent, and click patterns on our website
Communication Records
When you call our number 01824283141, the call may be logged for quality and training purposes. WhatsApp messages, Facebook messages, and SMS conversations related to service bookings are stored as part of our service record.
How We Collect Information
We gather your data through several channels:
- Website forms — the booking form on our contact page and individual service pages where you submit your name, number, address, and service request
- Phone calls — when you call to schedule an AC gas refill, fridge repair, or any other service
- WhatsApp & social media — messages sent to our Facebook page, Instagram DM, or WhatsApp number
- On-site during service visits — technicians may note down additional details about your appliance or take photos for documentation
- Automatically through cookies — when you browse acservice.bd, certain data points are collected through cookies and similar tech (explained in the Cookies section below)
- Google Reviews & social mentions — public reviews you leave about our AC cleaning service in Dhaka or other services are visible to us
How We Use Your Information
Every piece of data we collect serves a specific purpose. Here is what we do with it:
- Service delivery — Your name, phone, and address are shared with the assigned technician so they can reach you and complete the job. Whether it is a split AC installation or a microwave oven repair, accurate details mean faster, smoother service.
- Scheduling & coordination — We use your phone number and address to assign the nearest available technician, estimate arrival time, and send reminders.
- Service records & warranty — Your appliance details and service history are saved so that if the same issue comes back within the warranty period, we have the context needed to resolve it without charging you again.
- Communication — We call or message you to confirm bookings, notify you about technician arrival, share service reports, and follow up after the job.
- Marketing (with consent) — If you opt in, we may send you seasonal offers like pre-summer AC cleaning packages or discounts on duct cleaning. You can unsubscribe anytime.
- Website improvement — Technical data from cookies helps us understand which service pages (like fridge repair or washing machine repair) get the most visits, so we can improve content and navigation.
- Legal compliance — In rare cases, we may need to share data to comply with Bangladeshi law or respond to a valid legal request from authorities.
We never sell your personal data to anyone. Your phone number, address, and service details are used strictly for the purposes listed above.
Legal Basis for Processing
Since we operate in Bangladesh, the primary legal framework governing data protection includes the Digital Security Act 2018 and general contractual principles under Bangladeshi law. When you request a service from us, there is a clear contractual need to process your data to fulfill that request. For marketing communications, we rely on your explicit consent, which you can withdraw at any time by texting “STOP” to our WhatsApp number or emailing us at contact@acservice.bd.
Third-Party Links & Services
Our website contains links to third-party websites, including social media platforms (Facebook, YouTube, Instagram, TikTok, LinkedIn, Pinterest, Twitter/X), Google Maps, and payment gateways. Once you click a link and leave acservice.bd, the privacy policy of the destination website applies — not ours.
We do not control the data practices of these external platforms. For example, if you leave a review on our Facebook page, Facebook’s privacy policy governs how that data is handled. We encourage you to read the privacy policies of any third-party site you visit.
Data Retention
We do not keep your data longer than necessary. Here is how long different types of information stay in our systems:
- Active customer records — kept as long as you continue to use our services or have an open warranty claim
- Service history — retained for up to 3 years after the last service date, so we can honor warranty claims and reference past work if you call again
- Communication logs (calls, WhatsApp, SMS) — stored for up to 1 year for quality and dispute resolution purposes
- Website analytics data — Google Analytics data is auto-deleted after 26 months per our configuration
- Marketing consent records — kept for as long as you remain subscribed; deleted within 30 days after you unsubscribe
- Photos taken during service — stored with your service record for up to 3 years, then permanently deleted
If you request early deletion of your data and there are no ongoing service obligations or legal requirements, we will delete it within 15 working days.
Data Security
Protecting your information is not something we treat as an afterthought. Here are the practical steps we take:
- SSL encryption — acservice.bd uses HTTPS, which encrypts all data exchanged between your browser and our server
- Secure hosting — our website runs on a reputable hosting provider with server-level firewalls, DDoS protection, and regular security patches
- Access control — only authorized team members can access customer records. Technicians see only the details needed for their assigned job
- Confidentiality agreements — every employee and technician signs a non-disclosure agreement covering customer data
- No card data storage — since we do not process cards directly on our site, there is no card data to steal
- Regular reviews — we periodically audit our data handling practices to identify and fix any weak points
No system is completely immune to breaches, but we have structured our setup to minimize risk and respond quickly if anything goes wrong.
Your Rights
Even though Bangladesh does not yet have a comprehensive data protection law identical to GDPR, we voluntarily extend the following rights to all our customers:
- Right to access — You can ask us what personal data we hold about you. We will provide it within 15 working days in a readable format.
- Right to correction — If your name, phone number, or address has changed, tell us and we will update it across our records immediately.
- Right to deletion — You can request that we delete your data. If there is no active service, warranty claim, or legal obligation, we will comply within 15 working days.
- Right to withdraw marketing consent — If you opted into promotional messages and want out, just text “STOP” on WhatsApp, reply “UNSUBSCRIBE” to any marketing email, or call us at 01824283141.
- Right to lodge a complaint — If you feel your data has been mishandled, contact us first. If the issue is not resolved, you may approach the relevant Bangladeshi regulatory authority.
To exercise any of these rights, email us at contact@acservice.bd or call 01824283141 during our service hours (8 AM – 12 AM, every day).
International Data Transfers
Some of the third-party tools we use — specifically Google Analytics, Google Maps, Facebook Pixel, and our hosting provider — may process data on servers located outside Bangladesh. When this happens, those companies handle the data under their own privacy policies and applicable international data transfer frameworks. We choose service providers that maintain strong security standards, but we cannot directly control how they process data on their infrastructure.
Children’s Privacy
Our services — AC repair, refrigerator repair, washing machine repair, and similar appliance maintenance — are not directed at children under 18. We do not knowingly collect personal information from minors. If a parent or guardian has booked a service and a child is present at the property during the visit, we do not collect any data about that child. If you believe we accidentally hold data about a minor, contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time — for instance, when we add new services like HVAC repair or change the tools we use on the website. When we make changes, we will update the “Last Updated” date at the top of this page. If the changes are significant (like a shift in what data we collect or who we share it with), we will notify you through:
- A notice on our website
- An email or WhatsApp message if you are an existing customer
- A post on our Facebook page
We recommend checking this page occasionally to stay informed. Your continued use of our website or services after any changes means you accept the updated policy.
You can also review our terms and conditions page for the rules governing service bookings, payments, and warranties.
Contact Us
If you have any questions, concerns, or requests related to this privacy policy or how your data is handled, here is how to reach Reliable AC Service Ltd.:
Our service hours are 8 AM to 12 AM, seven days a week. You can also visit our contact page to submit a written request.
Frequently Asked Questions
What personal information does Reliable AC Service Ltd. collect when I book a service?
When you book an AC repair, cleaning, gas refill, or any appliance service through our website or phone, we collect your full name, phone number, home or office address, the type of appliance and issue you are facing, and your preferred service time. If you contact us through WhatsApp or Facebook, the content of those messages is also stored as part of your service record. We do not ask for or store your credit card details — payments through bKash and Nagad are handled on their own platforms.
Do you share my phone number or address with anyone outside your company?
Your phone number and address are shared only with the technician assigned to your job so they can reach your location. We do not sell, rent, or share your contact details with marketers, advertisers, or data brokers. In rare cases where a legal authority requests information, we may be required to comply, but this is not something that happens during normal operations.
How can I ask Reliable AC Service Ltd. to delete my personal data?
You can request data deletion by emailing us at contact@acservice.bd or calling 01824283141 during our working hours (8 AM to 12 AM daily). If there are no active service bookings, pending warranty claims, or legal obligations tied to your data, we will delete it within 15 working days and confirm the deletion to you.
Does this privacy policy apply to your Facebook, Instagram, and other social media pages?
This privacy policy specifically covers our website acservice.bd and direct interactions with our team (phone calls, WhatsApp messages, on-site visits). When you interact with our social media profiles on Facebook, Instagram, YouTube, TikTok, LinkedIn, Pinterest, or Twitter/X, the respective platform’s privacy policy applies to the data they collect. However, any service-related information you share with us through these channels (like booking requests sent via Facebook Messenger) is still handled according to this policy.
How do you protect my payment information?
We do not process credit or debit card payments directly on our website. When you pay through bKash or Nagad, the entire transaction happens on their secure platform — we never see or store your PIN, account number, or balance. For cash payments, no digital payment data is involved at all. Our website itself uses SSL encryption (HTTPS) to protect any data you submit through forms.
Can I update my address or phone number after submitting a service request?
Yes, absolutely. Just call us at 01824283141 or send a WhatsApp message before the technician is dispatched, and we will update your records right away. If the technician is already on the way, we will coordinate the change with them in real time. Keeping your contact information accurate helps us serve you better and avoids wasted trips.
Why do your technicians take photos of my AC or appliance during a service visit?
Photos are taken for two practical reasons: first, to document the condition of your appliance before the repair or cleaning begins, which protects both you and us in case of any dispute about pre-existing damage. Second, after the job is done, the photos serve as proof of work completed, which is useful for warranty claims if the same issue recurs. These photos are stored only in your service record and are not posted publicly or shared with third parties.
How long does Reliable AC Service Ltd. keep my service records?
We retain active customer records as long as you continue using our services. After your last service, the record is kept for up to 3 years — this covers the typical warranty period for AC repairs and gas refills. Call recordings and chat logs are stored for up to 1 year. Website analytics data through Google Analytics is automatically deleted after 26 months. You can request earlier deletion at any time by contacting us.